How the U.S. Army Redesigned Its Mental Health System

By Harvard Business Review

 

Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. The U.S. Army has accrued valuable experience in this area over the last decade through the design and implementation of its behavioral health system of care, its term for all of the mental health and substance-use clinical care it provides. Accounting systems now uniformly capture administrative data across a huge, geographically dispersed system. Workload standards allow clinicians the time to engage with the key people who affect recovery, such as commanders and family members. And self-reported patient data is combined with other nonclinical measures to produce a more accurate assessment of quality. Understanding how the Army did it can help other health systems achieve the triple aim of improving the patient experience of care, improving population health, and reducing per capita cost.

 

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The Shape of Hierarchy and Why It Matters

By Insead Knowledge

 

Today’s organizations are shaped more like Christmas trees than pyramids. Can we design business hierarchies that work, but also ones that we like? The results of our recent reader survey suggest that the key is finding a way to flatten organizations without sacrificing effectiveness.


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Women in the Workplace 2017

By McKinsey&Co

 

More companies are committing to gender equality. But progress will remain slow unless we confront blind spots on diversity—particularly regarding women of color, and employee perceptions of the status quo.

 

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Setting an agenda for organic growth in the digital age

By McKinsey&Co

 

Business leaders can focus on three mind-sets to drive growth in their companies and sustain that growth for the long term.

 

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Where is technology taking the economy?

By McKinsey&Co

 

We are creating an intelligence that is external to humans and housed in the virtual economy. This is bringing us into a new economic era—a distributive one—where different rules apply.

 

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Lions (still) on the move: Growth in Africa’s consumer sector

By McKinsey&Co

Africa remains a high-potential region, but growth is concentrated in a few markets and income segments. To win, companies need a tailored, data-driven approach.

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